Last Updated: 2026-09-04
QUEENSMTP.COM is operated and billed by RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States. This policy applies to every purchase you make from us and forms part of our Terms of Service. Where this page and the Terms differ on refunds, this page applies.
1. What you are paying for
There are two charges on QUEENSMTP.COM. They behave differently, so this policy treats them separately:
- The $5/year subscription — platform access for twelve months, renewing annually until you cancel.
- Email credits — $0.10 per 1,000 emails, bought in advance, $10 minimum (100,000 emails). Credits never expire and are consumed only as you send.
Enterprise agreements are quoted individually and governed by the contract signed for them, not by this page.
2. Cancelling
You can cancel the yearly subscription at any time from your dashboard, or by emailing support@queensmtp.com from your account address. There is no cancellation fee and no notice period.
Cancelling stops the next renewal. Your account stays active until the end of the year you have already paid for, and we do not delete your data or your unused credits the moment you cancel.
3. The 14-day refund window
If the service is not right for you, ask within 14 days of the charge and we will refund it in full. You do not need to give a reason.
This applies to:
- Your first $5 yearly subscription payment.
- A credit purchase, to the extent the credits are unused — see section 4.
It is one refund window per customer per charge, not a way to use the service repeatedly for free. If you are a consumer in the EU or UK, this window is offered in addition to, and does not limit, any statutory right of withdrawal you may have.
4. Credits
Credits are refundable within the 14-day window in proportion to what you have not sent. If you buy 100,000 credits for $10 and have sent 20,000 emails, the refundable amount is $8.
Email that has been delivered cannot be un-sent, so consumed credits are not refundable. Outside the 14-day window credits are not refunded — but they never expire, so they remain on your account for as long as it is open.
5. Renewals
The yearly subscription renews automatically so your sending does not stop unexpectedly. We email a receipt for every charge.
If a renewal charges you when you had meant to cancel, tell us within 14 days of that charge and we will refund it, provided you have not made significant use of the service in the new year. If you are not receiving our receipts, check the address on your account — an unread receipt is the usual reason a renewal comes as a surprise.
6. What is not refunded
- Credits already consumed — email that has been sent.
- Subscription years already delivered, beyond the window in section 3.
- Accounts terminated for breach of our sending rules — for example unsolicited bulk email, phishing or fraud. See sections 5 and 6 of the Terms of Service.
- Service-level credits under the uptime commitment, which are applied to future invoices rather than paid in cash.
We do not withhold a refund because your mail performed poorly at a mailbox provider when the cause was your list or your content. We will tell you honestly which it was, and help you fix it.
7. How to request a refund
Email support@queensmtp.com from the address on your account with the date and amount of the charge. That is enough for us to find it.
We reply within 1 business day. Approved refunds go back to the original payment method within 5 business days, and your bank typically shows them 5–10 business days after that. We do not refund to a different card or account than the one charged.
8. Do not recognise a charge?
Charges from QUEENSMTP.COM appear on your card or bank statement as RNS STAR, LLC — the company that operates this service. If that name is unfamiliar, that is why.
Please contact us before filing a dispute with your bank. A chargeback takes weeks and locks the money up for both of us; an email to us takes minutes. If the charge genuinely was not made by you, tell us and we will refund it and block that card from further use on our platform.
9. Contact
RNS STAR LLC, 99 Wall Street #112, New York, NY 10005, United States — support@queensmtp.com.